Knowledgebase

Am I notified if a letter is returned? If a letter is returned to a Docsaway mailing location because it can not be delivered, we will...

Are my credit card details safe? Yes. Docsaway uses Stripe, a US based payment processor for all credit card transactions. Your...

Can I place test transactions? Yes. Once you open a Docsaway account you can select to mail documents in either test or live...

Do you send registered mail? Yes, we currently have one location that sends 'Signed For' mail worldwide. To find out more...

How do I automate mailing? The Docsaway platform supports integration with other online systems via a comprehensive SOAP and...

How do I obtain a discount? The greater the deposit you place on your Docsaway account the greater the discount you will...

How do I open an account? Click here to open a Docsaway account.

How long will it take for my letter to arrive? The delivery time for documents will vary on a number of factors and sadly that means we can not...

How much does an account cost? A Docsaway account is available at no charge. An initial AUD 5.00 deposit is required to open...

My recipients country is not listed? Docsaway has representation in many countries around the world. If we do not have representation...

What support is available to Docsaway customers? We are happy to answer any questions relating to the use of Docsaway. Simply raise a support...

When will my document be mailed? Docsaway print and post documents daily from all our locations so items are generally mailed...