Configuring an iPhone/iPad to work with QiQ Email Print

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FOR ACCOUNTS PRE MARCH 2009PLEASE NOTE THESE ACCOUNTS (NON CPANEL) WILL ONLY WORK WITH IMAP

You can setup your iPhone or iPad to receive mail from one of your mailboxes as follows:

Go to Settings > Mail, Contacts, Calendars > Add Account > Other > Add Mail Account

On the next screen enter the following settings:

Name: Your name as you would like recipients to see it
Address: The email address for the mailbox you want to setup
Password: The password for the mailbox
Description: Your own description for the mailbox

Press Save

On the next screen, leave IMAP selected at the top and enter the following settings:

Complete Incoming Mail Server Details
Host Name: mail.yourdomainname ((EG: if your domain name is hello.com, it would be mail.hello.com))
User Name: The FULL email address for the mailbox you want to setup
Password: The password for the mailbox (this may already be filled in)

Complete Outgoing Mail Server Details:
SMTP: mail.yourdomainname (EG: if your domain name is hello.com, it would be mail.hello.com)
User Name: The FULL email address for the mailbox you want to setup
Password: The password for the mailbox (this may already be filled in)

Press Save

You will then get a message saying “Cannot Connect Using SSL. Do you want to try setting up the account WITHOUT SSL?”, press YES as SSL/TLS is not supported and should not be chosen.

It should then connect to the mail server and the account will be setup.

If you are having problems with sending mail, you may need to change the port for the SMTP server. You can do this by going to Settings > Mail, Contacts, Calendar > Select the mail account > SMTP > Primary Server > Server Port and changing this to 587.

PLEASE NOTE THE FOLLOWING * Mac Mail IMAP: The "IMAP Path Prefix" needs to be set to INBOX otherwise Mail.app will not be able to store deleted, draft or sent mail on the server.

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FOR CPANEL ACCOUNTS AFTER MARCH 2009: (Cpanel Only)

The above IMAP settings listed for accounts before March 2009 may work for cpanel, but if you find that they don't and/or you want to use POP mail, please see below:

Follow these steps for configuring email on an iPhone or iPad:

1. Select Settings

2. Select Mail, Contacts, Calendar

3. Click Add Account...

4. Click Other and Add Mail Account

5. On the next screen enter the following settings:

Name: Your name as you would like recipients to see it
Address: The email address for the mailbox you want to setup
Password: The password for the mailbox
Description: Your own description for the mailbox

Press Save

6. On the next screen, select the POP option at the top and enter the following settings:

Complete Incoming Mail Server Details:

Host: mail.yourdomainname  (EG if your domain name is hello.com, it would be mail.hello.com)
User Name: Your FULL Email address
Password: Password for your email account (this may already be filled in)

Complete Outgoing Mail Server Details:

Host: mail.yourdomainname (EG: if your domain name is hello.com, it would be mail.hello.com)
User Name: Your FULL Email address
Password: Password for your email account (this may already be filled in)

Press Save

You may then get a message saying “Cannot Connect Using SSL. Do you want to try setting up the account WITHOUT SSL?”, press YES as SSL/TLS is not supported so should not be chosen.

It should then connect to the mail server and the account will be setup.

If you are having problems with sending mail, you may need to change the default port for the SMTP server. You can do this by going to Settings > Mail, Contacts, Calendar > Select the mail account > SMTP > Primary Server > Server Port and changing this to 26.

PLEASE NOTE THE FOLLOWING * Mac Mail IMAP: The "IMAP Path Prefix" needs to be set to INBOX otherwise Mail.app will not be able to store deleted, draft or sent mail on the server.


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