QiQ Status Page (In Progress)
  • Priority - Medium
  • Affecting Server - QiQ Orion
  • We are aware some accounts on the Orion server are presenting the following error:


    You don't have permission to access / on this server.
    Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

    Please note our engineers have been informed and are working to resolve the issue.

    We apologise for any inconvenience caused.

  • Date - 01/03/2017 15:44
  • Last Updated - 01/03/2017 15:47
QiQ Status Page (In Progress)
  • Priority - Low
  • Affecting Server - Amelie
  • If your website is unavailable please refer to our system status page at www.qiqstatus.com for details of any current or scheduled outages. 

    The following fault finding steps may also help:

    1. Establish if the problem accessing your website is just for you or for everyone by testing the avilability of your site here or here.

    2. If the problem is just for you: 

      a. Restart your modem/router.

      b. Check to see if your IP Address is blocked by the server. Instructions for unblocking IP addresses on QiQ servers may be found here.

    3. If these steps do not help,  raise a support ticket.

  • Date - 25/07/2016 04:27
  • Last Updated - 25/07/2016 04:31